Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary by brand, we recommend measuring your foot in centimeters and comparing it to our specific brand charts for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the soles are clean and unmarked; we recommend trying your shoes on a carpeted surface.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pair sooner.
Are your designer shoes authentic?
Absolutely. Shoe Gallery is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
How should I care for my leather shoes?
To maintain the longevity of your leather footwear, we recommend using a cedar shoe tree to maintain shape and applying a high-quality leather conditioner every 3-6 months to prevent cracking.